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Chatbot

By Alaa Aly

 Website visitors are “82% more likely to convert to customers if they’ve chatted” with the company first. A single company reply increases a visitor’s likelihood to convert by 50%. Two replies increase the likelihood to 100%, and six messages exchanged can increase chances by 250% 

source: Alexa.com

What Is a Chatbot?

A computer program anybody can talk to with normal language. No matter what type of chatbot it is, they all have a similar purpose...to take regular human language input, understand what is being said and to provide a relevant, correct answer based on the knowledge it has. 

why you should use a Chatbot?

1- Businesses using chatbot to nurture prospects experience a 451% increase in qualified leads.
2- Engage with leads and increase conversion rates by 112.6%
3- Use a chatbot to qualify your leads via text, so you only spend time closing ready leads
4- Nurture and direct your inbound traffic with personalized recommendations
5- Automatically follow up with prospects who have missed appointments via text and find the best time for you to speak again
6- Re-engage customers when you need additional documents or renewals
7- Stop getting ghosted 👻 and finally find out if they’re still interested

Have you ever shopped online late at night and really needed an answer to a question right then and there? Maybe you saw a laptop at a great price and needed someone to talk you through a few simple questions about shipping. You wanted to buy it, but you just needed a few answers before adding it to your cart and checking out.

Get more value for your efforts.
You’re already marketing to leads on your social media profiles and website, advertising your business locally and online, why not get twice the value? By adding automated texting to your website forms, traditional and digital ads, leads are able to start a conversation and get a personalized response right away. There’s a 10x drop in lead qualification when you wait longer than 5 minutes to respond. Don’t miss out on the opportunity to convert inbound traffic, and improve your response rate at the same time with automated texting.
You’re not the only person who has been in this predicament. In fact, 55% of online consumers will avoid making a purchase simply because they can’t get an answer to their question quickly enough. In a world where information is at your fingertips all the time, customer interactions need to match that level of efficiency.
Here are some tips you can follow to create effective customer engagement:
Customers look for personalization – Chatbots analyze the customer responses and provide related data instantly. Based on the customer details and history chatbot can engage customers by using the name during the conversation.
Chatbots provide real-time response – Chatbots is the fastest response channel to communicate with your customers. This pace can lead to time and cost savings for both businesses and customers. 
Improve the user experience – Chatbots are your ultimate brand representatives. They have real-time interactions with your customers. When you add chatbots to your communication channels it provides greater options for your customers to engage with you.
Enhance customer satisfaction –  Chatbots deliver immediate one-on-one responses to your customers – exactly what customers demand. With this problem-solving approach and effective guidance, you make your customers happy and satisfied.


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